Operations & Customer Service

Professionals obsessed with improving our customers' experience.

Reimagining health care to put people first.

Customer Service Professionals are the voices of Blue Cross NC and often the first point of contact for our members. Operations professionals foster innovations in customer service to make the customer experience event better.

Together, they bring a fearless spirit to building and maintaining our reputation for caring, top-quality service.
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Caring for Our Customers: Jessica's Story ​

While there are hundreds of stories we could share, this one really speaks to the heart of what it means to take care of our customers. Jessica, one of our amazing customer service professionals, helps a struggling member.
J Fazio
"Working at Blue Cross NC means family. People truly care about one another and encourage you to take care of yourself and your family."
– Sasha Flynt, Customer Solutions Expert
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